Terms and Conditions JOM9 — Complete Platform Usage Guide

1Acceptance of Terms

These Terms and Conditions ("Terms") govern the relationship between JOM9 and every individual who accesses, registers for, or uses any service provided through our platform at jom9.pro, including the official JOM9 website and mobile app.

By clicking the "Register" button, accessing your account, or using any feature of the jom9 platform, you expressly acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

2Account Eligibility

To register and use JOM9 services, you must meet all of the following eligibility requirements at all times:

• Age at least 18 years of age at the time of registration. JOM9 takes seriously its responsibility to prevent minors from accessing our platform.
• A physical individual registering on their own behalf only — not on behalf of a third party or legal entity.
• Not be on the list of individuals voluntarily or mandatorily excluded from any gambling programme.
• Not be located in a region or jurisdiction that specifically prohibits the use of online gambling services.
• Has never had an account closed by jom9 for fraud, misconduct, or prior terms violations.

Jom9 reserves the right to request identity verification (KYC — Know Your Customer) at any time to confirm your eligibility. Failure to provide the required documents within the specified timeframe may result in your account being suspended or closed pending compliance.

3Account Registration and Management

Each individual is only permitted to hold one (1) active account at JOM9 at any one time. Holding more than one account under the same individual is a serious violation of these Terms and may result in the closure of all associated accounts and the forfeiture of all remaining funds and bonuses.

By registering, you agree to:

• Providing truthful, accurate, current, and complete information as requested in the registration form.
• Maintaining and updating your information to ensure it remains true and accurate at all times.
• Keeping your account password confidential and not sharing access with any other party.
• Notifying jom9 immediately if you suspect any unauthorized use of your account.

You are solely responsible for all activities that occur under your account, including any financial losses arising from your negligence in safeguarding your login information.

4Deposits and Fund Withdrawals

Jom9 supports a variety of local Malaysian payment methods including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Maybank2u, CIMB Clicks, Public Bank Online, and RHB Now. All transactions are processed in Malaysian Ringgit (MYR).

The general terms for deposits and withdrawals are as follows:

• The minimum deposit is RM10 per transaction, unless otherwise stated in specific promotional terms.
• All payment methods used must be in the name of the registered member — jom9 does not accept third-party payments.
• Withdrawals are processed within 5 to 15 minutes after the request is approved for verified accounts.
• Accounts that have not completed full KYC verification may experience withdrawal delays until the verification process is complete.
• Jom9 reserves the right to request proof of the original deposit before approving any withdrawal as a security measure.
• Daily and monthly withdrawal limits apply and can be reviewed in your account settings.

5Bonuses and Promotions

Jom9 offers a variety of bonuses and promotions to members from time to time. All such offers are subject to specific terms stated alongside each promotion, and those terms should be read together with these general Terms.

• Bonuses may only be claimed by one account per individual, IP address, device, or household.
• Wagering requirements (rollover) must be met before any bonus or bonus-related winnings can be withdrawn.
• Jom9 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Any attempt to abuse bonuses through multiple accounts, opposing bets, or other suspicious methods will result in bonus cancellation and further action against the account.
• Unused bonuses will automatically expire and be forfeited at the end of their validity period.

Jom9 reserves the right to review and void any wins obtained through unauthorized bonus use or promotional abuse. jom9's decisions on all bonus-related matters are final.

6Betting Rules

All bets placed at jom9 are subject to the specific game rules stated in each section of the platform. In general, the following rules apply to all types of betting:

• Confirmed bets are final and cannot be changed or cancelled except under circumstances specifically stated in the relevant game rules.
• In the event of a technical error while a game or bet is being processed, jom9 reserves the right to void the affected bets and return the funds to the member's account.
• Odds and betting limits may change at any time. Bets already accepted at specific odds will not be affected by subsequent odds changes.
• Jom9 reserves the right to decline or limit any bet without providing a reason, particularly for bets that are suspicious or exceed the set limits.
• Bets placed using funds obtained unlawfully or through fraud will be voided and reported to the relevant authorities.

7Prohibited Conduct

Use of the jom9 platform is subject to strict standards of conduct. The following are strictly prohibited and may result in account closure and forfeiture of all funds:

• Creating or using more than one account under the same or different identities.
• Using automated software, bots, scripts, or any technological means to automate betting or exploit the system.
• Colluding with other players to manipulate casino game or sports betting outcomes (match fixing, collusion).
• Attempting to hack, attack, or disrupt the technical infrastructure of the jom9 platform.
• Using the platform for money laundering or financing illegal activities.
• Providing false or misleading information during registration or the KYC verification process.
• Exploiting any bugs or technical errors on the platform for unfair advantage.

Jom9 employs a sophisticated fraud detection system that continuously monitors all platform activity. Any suspicious activity will be thoroughly investigated and appropriate action will be taken, including reporting to the relevant authorities if necessary.

8Privacy and Data Protection

Jom9 takes the protection of your personal data very seriously. All data you provide to us is processed in accordance with our Privacy Policy, which can be found at Privacy Policy page us.

In summary, our privacy commitment covers:

• All personal data and financial information is protected with industry-standard 256-bit SSL encryption.
• Your data will not be sold, rented, or shared with third parties for marketing purposes without your consent.
• You have the right to access, correct, or request deletion of your personal data, subject to applicable legal requirements.
• Jom9 retains transaction data and activity logs for the period required for legal compliance and dispute resolution purposes.

9Liability Limit

To the extent permitted by applicable law, jom9 and its affiliates shall not be liable for:

• Any financial losses incurred as a result of betting activity on the platform, including losses due to extraordinary technical failures.
• Service disruptions caused by circumstances beyond our control, including natural disasters, internet infrastructure outages, or third-party actions.
• Unauthorized access to your account resulting from your own negligence in safeguarding your login credentials.
• Indirect, consequential, or punitive damages even if jom9 has been notified of the possibility of such damages.

Jom9's maximum liability under any circumstances shall not exceed the amount of your active deposit at the time of the incident giving rise to the claim.

10Account Termination and Closure

You may close your jom9 account at any time by contacting our support team. Before closure is processed, all wagering requirements associated with active bonuses must be fulfilled, and all eligible funds will be returned to you.

Jom9 reserves the right to suspend or close your account without prior notice if:

• There is a breach of any section of these Terms and Conditions.
• Suspected or confirmed fraudulent activity, money laundering, or other illegal activities.
• Information provided during registration or KYC is found to be false or misleading.
• The account has been inactive for more than 12 consecutive months.

In cases of closure due to Terms violations, jom9 reserves the right to withhold the account balance while an investigation is ongoing. If fraud is confirmed, all funds may be fully forfeited.

11Amendments to These Terms

Jom9 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Material changes will be communicated to members via:

• Email notice to your registered address at least 7 days before the amendment's effective date.
• An in-platform notice shown the first time you log in after an amendment takes effect.
• Updating the "Last Updated" date at the top of this document.

Your continued use of the jom9 platform after the effective date of any amendment constitutes your acceptance of the updated Terms. If you do not agree with the amendment, you must stop using the platform and close your account before the effective date.

12Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the jom9 platform, please contact our team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly within the JOM9 platform
• FAQ Page: Visit our FAQ section for answers to frequently asked questions

Our experienced support team is available to assist you in Bahasa Malaysia at all times. We are committed to responding within 24 hours for all email inquiries, and within minutes via live chat.